Effective Date: April 11, 2025
- Overview
At Perfect Healthy Choices, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and refund process. Please review our policy below for details. - Eligibility for Returns
We accept returns on eligible products within 30 days of the purchase date. To qualify for a return:
The product must be unopened, unused, and in its original packaging.
Proof of purchase (order confirmation or receipt) must be provided.
Returns must be initiated within 30 days of receiving your order. - Non-Returnable Items
The following items are not eligible for return:
Opened or used products.
Products purchased as part of a bundle or promotional offer (unless returning the entire bundle).
Clearance or final sale items.
Gift cards. - Return Process
To initiate a return:
Contact our customer support team at [email protected].
Securely package the item(s) and include the RA number inside the package.
Ship the package to the return address provided by our customer support team.
Keep your tracking information for reference.
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product). - Refund Policy
Once your return is received and inspected, we will process your refund:
Approved refunds will be credited to your original payment method within 5-10 business days.
Shipping costs are non-refundable unless the return is due to an error on our part.
If your return is rejected (due to being opened, used, or damaged), we will notify you, and the item will be returned to you at your expense. - Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact our support team within 7 days of receiving your order. - Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item:
Contact our customer service team within 7 days of delivery.
Provide photos of the damaged or incorrect product.
We will arrange for a replacement or issue a refund at no additional cost to you. - Contact Us
For any questions about our Return & Refund Policy, please contact us:
📧 Email: [email protected]
Thank you for shopping with Perfect Healthy Choices. Your satisfaction is our priority!